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TERMS & CONDITIONS

OUR PROMISE

OUR PROMISE to you is that when you see our chocolate it puts a smile on your face and you will want to dive straight in and eat them all. Sometimes its impossible to stop!

Refund Policy

Izelias Chocolate has no refund or replacement policy for all orders once they have left our possession (handed over to the shipping provider and scanned for shipment) 
While Izelias Chocolate makes every effort to prevent shipping delays and damage during transit of your order, once your order is with the shipping provider certain unexpected issues may occur. Delays are possible and can be tracked with the shipping provider (see tracking information on your order information email/page)
Weather and temperature as well as shipping provider negligence is another possible issue. While Izelias Chocolate cannot be held responsible for these issues, we want to know about them and remediate the situation and make every effort to ensure it does not occur in the future. Please contact us with details of your experience if you feel our process could be improved”

Shipping Information

What happens with your order when you order?

 

1

Order Received

As soon as your order(s) has been placed, we are notified as soon as you orders has been placed 

 

2

Prepare Order

We check:

. The products, flavours and check for any special instructions on your orders e.g. (Gluten free/Nut free

. We then start the process of making your chocolate 

3

Pack for Success

 We then hand pick your chocolates and pack them in our lovely packaging and then they are nearly ready to be on their way to you.

(everything is packed by humans no fancy packing equipment here)

To ensure the freshness of our products, at this point we will no longer be able to change or add to your order.

 

4

Ready to Ship

We ship Mondays, Tuesdays, Wednesdays, Thursday 

The reason we don't ship on Friday, we wouldn't want our freshly made treats to be sat in a warehouse over the weekend and Potentially been affected.

 

5

Delivery!

After your box of goodies have been on a little trip to your door its journey is over at your home. Wahooooo !!

 

DELIVERY CHARGES

Delivery is free on orders over £30 any orders below £30 will be charged £3.95  

PRIVACY & SAFETY

Privacy & Safety

Privacy Policy

 

Last Updated: 11th June 2024

 

Thank you for visiting Izelias Chocolates.  This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website https://www.izeliaschocolate.co.uk/ and any related services.

 

Information We Collect

 

When you visit our website, we may collect certain information automatically, including your IP address, browser type, referring website, pages you viewed, and the dates/times when you accessed the website.  We may also collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide.

 

How We Use Your Information

 

We may use the information we collect for various purposes, including:

 

  • To provide, operate, and maintain our website

  • To personalise your experience on our website

  • To send you marketing communications, such as newsletters and promotional offers

  • To respond to your enquiries and provide customer support

  • To analyse how our website is used and improve our services

 

Data Sharing

 

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.  These third parties are obligated to keep your information confidential and are only permitted to use it for the purposes for which it was shared.

 

We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

 

Data Security

 

We take the security of your information seriously and take appropriate measures to protect it.  However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

Data Retention

 

We will retain your personal information indefinitely, unless you request its deletion or we are required by law to delete it.  We will retain and use your information to the extent necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

 

Usage data may also be retained indefinitely for internal analysis purposes, to strengthen the security or improve the functionality of our website, or if we are legally obligated to retain this data for longer time periods.

 

If you have any questions about our data retention practices, please contact us using the contact information provided in the “Contact Us” section of this Privacy Policy.

 

Your Rights

 

You have the right to access, correct, update, or delete your personal information.  You may also object to the processing of your personal information or request that we restrict the processing of your information.

 

Changes to This Privacy Policy

 

We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.

 

Contact Us

 

If you have any questions or concerns about our Privacy Policy, please contact us atcontact@izeliaschocolate.co.uk.

WHOLESALE INQUIRIES

 We are thrilled to hear that you are interested in our chocolates. Please provide us with more information about your business and the type of chocolates are interested in, so we can provide you with the best possible service. We look forward to hearing from you soon!

PAYMENT METHODS

  • Credit / Debit Cards

  • Apple/Google Pay 

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