PRIVACY POLICY

PRIVACY & SAFETY
Privacy Policy
 
Last Updated: 11th June 2024
 
Thank you for visiting Izelias Chocolates.  This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website https://www.izeliaschocolate.co.uk/ and any related services.
 
Information We Collect
 
When you visit our website, we may collect certain information automatically, including your IP address, browser type, referring website, pages you viewed, and the dates/times when you accessed the website.  We may also collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and any other information you choose to provide.
 
How We Use Your Information
 
We may use the information we collect for various purposes, including:
 

• To provide, operate, and maintain our website

• To personalise your experience on our website

• To send you marketing communications, such as newsletters and promotional offers

• To respond to your enquiries and provide customer support

• To analyse how our website is used and improve our services

 
Data Sharing
 
We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you.  These third parties are obligated to keep your information confidential and are only permitted to use it for the purposes for which it was shared.
 
We may also disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
 
Data Security
 
We take the security of your information seriously and take appropriate measures to protect it.  However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 
Data Retention
 
We will retain your personal information indefinitely, unless you request its deletion or we are required by law to delete it.  We will retain and use your information to the extent necessary for the purposes set out in this Privacy Policy, to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
 
Usage data may also be retained indefinitely for internal analysis purposes, to strengthen the security or improve the functionality of our website, or if we are legally obligated to retain this data for longer time periods.
 
If you have any questions about our data retention practices, please contact us using the contact information provided in the “Contact Us” section of this Privacy Policy.
 
Your Rights
 
You have the right to access, correct, update, or delete your personal information.  You may also object to the processing of your personal information or request that we restrict the processing of your information.
 
Changes to This Privacy Policy
 
We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.
 
Contact Us
 
If you have any questions or concerns about our Privacy Policy, please contact us atcontact@izeliaschocolate.co.uk.
WHOLESALE INQUIRIES
 We are thrilled to hear that you are interested in our chocolates. Please provide us with more information about your business and the type of chocolates are interested in, so we can provide you with the best possible service. We look forward to hearing from you soon!
PAYMENT METHODS

• Credit / Debit Cards

• Apple/Google Pay